Returns Policy for Vanguard Citizen Services (VCS)
Effective Date: January 6, 2025
At Vanguard Citizen Services (VCS), we strive to ensure that all products meet high-quality standards. Since our merchandise is produced through drop shipping, we have a specific returns policy outlined below:
1. Eligibility for Returns
Returns will only be accepted under the following conditions:
1. Damaged Items:
• If an item arrives damaged due to a production or shipping issue, we will review the claim for a possible return or replacement.
• Proof of damage (e.g., photos) must be provided when submitting a return request.
2. Wrong Fit Items:
• If an apparel item is delivered in the wrong size based on the customer’s original order, we will review the claim for a possible exchange or store credit.
• The incorrect size must be reported within [14 days] of receiving the item.
2. Return Process
1. Submitting a Return Request:
• Customers must submit a return request by emailing support.vcs@pm.me with the following information:
• Order number
• Description of the issue (e.g., damage or wrong fit)
• Supporting photos (for damaged items)
2. Review and Approval:
• Once a return request is received, our team will review the claim and determine if the return is eligible.
• Approval or denial of the return request will be communicated within [14 business days].
3. Accepted Returns:
• If the return request is approved, the customer will receive instructions on how to proceed, which may include:
• Issuance of store credit equivalent to the purchase value.
• Reshipment of the correct item (in case of wrong fit or damage).
• Full refund, in exceptional cases, at VCS’s discretion.
• Returns are not guaranteed and are handled on a case-by-case basis.
3. Non-Returnable Items
We do not accept returns or exchanges for:
• Items that have been used or worn.
• Custom or personalized products (unless defective).
• Digital products and downloads.
4. Refunds (if applicable)
1. Store Credit:
• In most cases, approved returns will result in store credit, which can be used for future purchases.
2. Reshipment:
• For approved wrong fit or damaged items, a reshipment may be offered instead of a refund.
3. Full Refunds:
• A full refund may be issued in exceptional cases, solely at the discretion of VCS.
5. Questions and Support
For any questions about our returns policy or assistance with an order, please contact us at: Email:valorasupport@pm.me
Returns FAQ for Vanguard Citizen Services (VCS)
1. What items are eligible for return?
Only items that are damaged or delivered in the wrong size (wrong fit) are eligible for return. Proof of damage or incorrect size must be provided when submitting a return request.
2. How do I submit a return request?
To submit a return request, email valorasupport@pm.me with:
• Your order number
• A brief description of the issue
• Supporting photos (for damaged items)
3. How long does it take to process a return request?
Our team will review your request and respond within 14 business days.
4. What if my return is approved?
If your return is approved, you may receive:
• Store credit equivalent to the purchase value
• A reshipment of the correct item
• A full refund, in exceptional cases, at our discretion
5. Can I return a personalized or custom item?
No, personalized or custom items are non-returnable unless they are defective.
6. What if I don’t receive a response to my return request?
If you haven’t received a response within 14 business days, please check your spam/junk folder or contact us again.
Returns Form Template
Vanguard Citizen Services (VCS) – Return Request Form
Please complete this form and email it to valorasupport@pm.me
Order Number: ___________________________
Full Name: ___________________________
Email Address: ___________________________
Reason for Return (check one):
☐ Damaged Item
☐ Wrong Size
Description of the Issue:
Supporting Photos Attached:
☐ Yes ☐ No
Preferred Resolution (check one):
☐ Store Credit
☐ Reshipment
☐ Refund (subject to approval)
Date Submitted: ___________________________